Refund & Return Policy

Effective Date: 9 September 2026
Last Updated: 9 September 2026

At ComfoVa, we stand behind the quality of every product we make. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully.

1. Return Eligibility

We accept returns under the following conditions:

• Return request is made within 30 days of delivery
• The product is in its original, unused condition with all packaging intact
• The product has not been washed, compressed, or altered in any way
• Proof of purchase (order number or confirmation email) is provided

The following items are not eligible for return:

• Products that have been used, washed, or show signs of wear
• Items returned after 30 days of delivery
• Products purchased during final sale or clearance promotions
• Gift cards

2. How to Initiate a Return

To start a return, please contact our support team:

📧 support@comfova.com

Please include the following in your email:

• Your order number
• The product(s) you wish to return
• The reason for your return
• Photos of the product (required for damaged or defective item claims)

Our team will respond within 1–2 business days with return instructions and a return address.

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund
• Approved refunds will be processed within 5–7 business days to your original payment method
• Please allow additional time for your bank or payment provider to reflect the refund
• Original shipping fees are non-refundable unless the return is due to a ComfoVa error or defective product

4. Exchanges

We offer exchanges for the following reasons:

• Wrong item received
• Defective or damaged product upon delivery
• Incorrect size or variant sent

To request an exchange, contact us at support@comfova.com within 30 days of delivery.

5. Damaged or Defective Products

If your ComfoVa product arrives damaged or defective, please contact us within 7 days of delivery with:

• Your order number
• Clear photographs of the damage or defect
• A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defective product or our error
• We recommend using a trackable shipping method for returns, as ComfoVa is not responsible for lost return parcels

7. Consumer Protection Act (CPA) Rights

As a South African consumer, you are protected under the Consumer Protection Act 68 of 2008. You have the right to return goods that are defective, unsafe, or not fit for purpose within 6 months of purchase for a full refund, repair, or replacement — at your discretion.

8. Contact Us

If you have any questions about your return or refund, our team is ready to help:

ComfoVa Customer Support
📧 support@comfova.com
🌐 comfova.com

ComfoVa — Ergonomic Comfort, Designed for Everyday Relief.