Shipping Policy

Effective Date: 9 September 2026
Last Updated: 9 September 2026

At ComfoVa, we are committed to delivering your ergonomic comfort essentials safely and promptly. Please read our Shipping Policy to understand delivery timelines, costs, and processes.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation
• Orders placed on weekends or public holidays will be processed on the next business day
• You will receive an email confirmation once your order has been dispatched

2. Shipping Destinations

We currently ship to the following destinations:

• 🇸🇦 South Africa — all major cities and regions including Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, and surrounding areas
• 🌍 International shipping — available to selected countries. Please contact us at support@comfova.com for international shipping enquiries

3. Domestic Shipping (South Africa)

Delivery times are estimates and may vary depending on your location and courier availability.

4. Order Tracking

• Once your order is dispatched, you will receive a tracking number via email
• You can track your order directly through our website or the courier's tracking portal
• Please allow 24–48 hours for tracking information to update after dispatch

5. Shipping Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

• High order volumes during peak seasons or promotions
• Public holidays or courier operational disruptions
• Extreme weather conditions or load shedding impacts
• Incorrect or incomplete delivery address provided at checkout

If your order is significantly delayed, please contact us at support@comfova.com and we will investigate on your behalf.

6. Incorrect Address

Please ensure your delivery address is accurate and complete at checkout. ComfoVa is not responsible for orders delivered to an incorrect address provided by the customer. Additional charges may apply for re-delivery.

7. Lost or Damaged Parcels

• If your parcel is lost in transit, please contact us within 14 days of the estimated delivery date
• If your order arrives damaged, please contact us within 7 days of delivery with photographs of the damage
• We will work with the courier to resolve the issue and arrange a replacement or refund where applicable

8. Packaging

All ComfoVa products are carefully packaged to ensure they arrive in perfect condition. Our memory foam products are vacuum-compressed for efficient and secure delivery. Upon opening, allow 24–48 hours for the foam to fully expand to its original ergonomic shape.

9. Contact Us

For any shipping-related questions or concerns, please reach out to our support team:

ComfoVa Customer Support
📧 support@comfova.com
🌐 comfova.com

ComfoVa — Ergonomic Comfort, Designed for Everyday Relief.