Refund policy

At ComfoVa, we want you to have a positive shopping experience. Please review the following policy before requesting a return.

Return Period

Return requests must be made within 30 days of receiving your order.

All returns require prior approval from ComfoVa. Unauthorised returns will not be accepted.

Change-of-Mind Returns

ComfoVa does not accept change-of-mind returns.

Due to the nature of some of our products, including vacuum-sealed products, opening or using the product may make it unsuitable for resale.

Eligible Returns

Returns may be considered where:

A product is defective or damaged

The wrong product was supplied

Where appropriate, ComfoVa may offer a replacement or refund after assessing the issue.

Product Condition

Unless the return relates to a defective, damaged, or incorrectly supplied product, items must be:

Unused

Unopened where applicable

In their original packaging

Complete with all applicable components and accessories

Free from signs of misuse, alteration, washing, or damage

Return Shipping

For approved returns, the customer is responsible for the return shipping cost.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are processed within 5 business days after the returned product has been received, inspected, and the refund has been approved.

Your bank or payment provider may require additional time for the funds to reflect.

Sale and Discounted Items

Sale and discounted products are eligible for returns where they meet the requirements of this policy.

How to Request a Return

To request a return, contact ComfoVa with:

Your order number

The product concerned

The reason for the return

Photographs, where applicable

Please wait for approval and return instructions before sending the product back.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact support@comfova.co.za.