Frequently asked questions

Anywhere in South Africa, to a physical address or, where available, a Courier Guy locker. We don't deliver outside South Africa at the moment.

Nothing. Delivery is free nationwide, including remote areas.

We process orders within 1–2 business days of payment, and the courier usually delivers 1–3 business days after that: about 2–5 business days in all, not counting weekends and public holidays.

Orders placed on a weekend or public holiday are processed on the next business day.

As soon as your order is dispatched, we email you its tracking details.

Email us within 48 hours of delivery with your order number, photos of the packaging and the product, and a short description of the damage. Please keep the packaging until we have sorted it out, as the courier may need to see it.

Email us as soon as you can and we will do our best. We can't guarantee changes once an order has been dispatched.

Yes. Every ComfoVa comes with a 30-day comfort trial. If it isn't right for you, email us within 30 days of delivery and we will arrange the return. Faulty, damaged or wrong items are covered too.

Every return needs our approval first, so please contact us before you send anything back. Read the returns policy.

Email support@comfova.co.za or WhatsApp +27 73 482 3782 with your order number, the product, the reason for the return and photos where they help. Please wait for our approval and return instructions before you send anything back.

On approved returns, the return shipping is paid by the customer.

Within 5 business days of the return reaching us and being inspected and approved. We refund your original payment method, and your bank may take a little longer to show it.

Cat-Contour Pillow: neck support while you sleep, on your back or your side.

Knee & Leg Pillow: for side sleepers, between your knees.

4-Wing Seat Cushion: for long hours at a desk or in the car.

360° Travel Pillow: for sleeping upright on flights and long journeys.

Puff Pillow: a soft, cloud-quilted pillow.

Memory foam that softens under your weight and returns to its shape slowly. It spreads pressure across a wider area instead of pushing back against you.

Yes. Our memory foam pillows are tested and certified under OEKO-TEX® Standard 100, BSCI and RoHS. Each product page lists its materials in the specifications.

Some pillows are packed compactly so they travel safely. Take yours out of the packaging and give it time to regain its full shape before you use it.

On its product page: the first question in the FAQ lists the dimensions, weight and materials.

The covers of the Cat-Contour Pillow, Knee & Leg Pillow and 4-Wing Seat Cushion unzip and come off. Machine wash them following the care label.

No. Keep the foam itself out of the washing machine and wash only the cover.

You choose how to pay at checkout, which shows every option we accept. Checkout is secure and encrypted.

Email support@comfova.co.za or WhatsApp +27 73 482 3782. We reply Monday to Friday 07:00–17:30 and Saturday 08:00–13:00, and we're closed on Sundays. If it's about an order, include your order number.